Privacy Policy

The entity responsible for processing personal data in connection with the Services is the operator of MADD as identified in-app and in correspondence with users. For privacy-specific requests, please use the contact details provided at the end of this Policy.

We may collect: (a) account and identity information such as name, email address, and phone number when you register or authenticate; (b) profile preferences including language settings; (c) usage data such as device type, operating system, app version, and diagnostic logs to maintain reliability and security; (d) location data when you grant permission, to show relevant map-based features and nearby experiences; (e) booking-related information necessary to facilitate reservations with partner operators; (f) communications you send to support channels.

We do not knowingly collect sensitive categories of personal data beyond what is reasonably necessary to provide the Services. Where optional features require additional data, we will explain the purpose at the point of collection.

We use personal information to: operate and improve the Services; authenticate users and secure accounts; personalize content and recommendations; process bookings and communicate transactional updates; provide customer support; comply with legal obligations; detect, prevent, and address fraud, abuse, or security incidents; and analyze aggregated usage trends to improve product experience.

We may share information with: partner venues and operators where necessary to fulfill bookings you initiate; service providers who assist with hosting, analytics, payment facilitation, email delivery, or customer support, bound by contractual confidentiality and data-processing obligations; professional advisers where required by law; and authorities when disclosure is legally compelled or necessary to protect rights and safety.

We do not sell your personal information to third parties for their independent marketing purposes.

We retain personal information only as long as necessary for the purposes described in this Policy, including satisfying legal, accounting, or reporting requirements. Retention periods may vary depending on the nature of the data and applicable law.

We implement appropriate technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the Internet or electronic storage is completely secure; we continually review and enhance our practices as appropriate.

Depending on applicable law, you may have the right to access, rectify, delete, or restrict processing of your personal data; object to certain processing; withdraw consent where processing is consent-based; and request portability where technically feasible. You may exercise these rights by contacting us using the details below. We may need to verify your identity before fulfilling requests.

The Services are not directed at individuals under the age at which parental consent is required under applicable law. If you believe we have collected information from a child without appropriate consent, please contact us and we will take appropriate steps.

Where personal data is transferred outside Qatar, we ensure appropriate safeguards are in place consistent with applicable legal requirements, such as contractual clauses or adequacy decisions.

We may update this Privacy Policy from time to time. We will post the revised version with an updated “last updated” date and, where changes are material, provide additional notice as required by law or through the Services.

For questions about this Privacy Policy or our data practices, please contact us through the channels listed on the Contact page of this website or within the MADD application.